Appliances will be removed from packaging, put in place as required, levelled and units will be plugged in. Any interior packaging will not be removed. Refrigerators and freezers should not be turned on until at least 1 hour after delivery. Water or gas hook-ups will be customers’ responsibility.
Will be removed from the packaging if you request it and left on cardboard to avoid any potential floor damage. Connection of gas ranges and dishwashers will be customers’ responsibility.
Will be removed from the packaging, put into place, levelled and plugged in. Stacking bolts and locks will be removed. Stacking laundry and pedestals will be set up. Only new hoses for washers and metal dryer hoses (purchased at The Brick) will be connected. Plastic dryer hoses will not be connected. Connection of gas dryers will be customers’ responsibility. Please ensure the first laundry loads are supervised.
Washers and/or dryers will be unpackaged and placed in your room of choice. Any stacking bolts and locks will be removed. Stacking laundry and pedestals will be set up.
For an additional fee, connection of these appliances can be arranged at time of purchase, including the appliance being put into place, levelled and plugged in. Only new hoses for washers and metal dryer hoses (purchased at The Brick) will be connected, while plastic dryer hoses will not be connected. Connection of gas dryers will be the customers’ responsibility. Please ensure to supervise the first laundry loads.
Furniture will be placed in your room of choice (if placing on tile or hardwood floors, you should be prepared to install felt pad protection). For bedroom sets, the mirror will be attached to the dresser, headboard and footboard will be attached to the bed frame. Customers will be responsible for installing handles to drawers. For dining rooms, the table base or legs will be installed, and hutches will be placed on top of the buffet. Customer will be responsible for installing handles on drawers and doors.
Furniture will be placed in your room of choice (if placing on tile or hardwood floors, you should be prepared to install felt pad protection).
For an additional fee, a setup delivery can be arranged at time of purchase. For bedroom sets, setup includes attaching the mirror to the dresser, and attaching the headboard and footboard to the bed frame. Customers will be responsible for installing handles to drawers. For dining rooms, the table base or legs will be installed, and hutches will be placed on top of the buffet. Once the product is setup, all packaging will be removed by the delivery team. Customers will be responsible for installing handles on drawers and doors. All products classified as ready to assemble (RTA) will not be available for setup deliveries and will only be placed in your room of choice. RTA products are indicated on the front of your invoice with an "R" located next to the item.
TV’s over 37” will be removed from packaging for inspection and the TV base mounted if requested. Please retain all original packaging for at least 30-days after delivery. We recommend that if you are planning to wall mount your TV, that it remain in the packaging (after inspection with delivery team) until you are ready to installation.
Mattress and boxspring will be unwrapped and placed in frames or on bedroom sets. If a metal or adjustable bed frame has been purchased, it will be assembled. Mattress and boxspring will be removed from your home on a one-for-one basis as noted and paid for on the sales order.
Will have the legs installed if required (if placing on tile or hardwood floors, you should be prepared to install felt pad protection). Furniture will be placed in your room of choice. Sofa beds and recliners will be unlocked. For recliners, backs will be installed together with handles.
For deliveries Out of Town (OT) or Special Deliveries (SP), we will deliver and place all new items purchased in the room of choice. Unpacking, any assembly, set-up or installation will be the customer’s responsibility. We do not offer removal of old appliances or mattresses for out-of-town deliveries.
Is offered on a one-for-one basis with the Premium Delivery Service only as noted and paid for on the sales order. Any customer owned mattresses and boxsprings that are to be removed must be placed in bags provided by the store and the bags sealed tight with proper packing tape by the customer prior to our team removing these from your home. If you purchased online, the delivery team should have a removal bag for you.
Existing appliances (with gas or water connections) that are to be removed by our Delivery Teams must be thoroughly cleaned and disconnected prior to the Team’s arrival. Ensure that any water/power/vent/hoses/connections for refrigerators, stoves, dishwashers, washers & dryers are disconnected prior to the Delivery Team’s arrival.
Due to health & safety reasons, our delivery team will refuse to pick-up any product that does not appear to be in a clean & sanitary condition. If that product is to be picked-up at a later date, once it has been thoroughly cleaned, another delivery service fee will be applicable
Learn more about Removal / RecyclingRTA product is indicated on the front of your invoice with an "R" located next to the item. Items sold online will have the Customer Assembly Required wrench next to the product details. Items will be placed in your room of choice, and will be left in the packaging by the Delivery Team. All assembly instructions are in the packaging. For missing parts please call the 1-800 number indicated in the assembly manual included with your product.
Although certain setup and/or installation options may not be offered by our delivery personnel, the service may still be available in your area. If you require assistance with setup or installation, please call 1-888-933-8786.
Measurements should be taken in advance to ensure items purchased will fit. In a situation where your purchase may be a tight fit, you have the option of approving our attempt for delivery by releasing us from liability for any potential damage to your home or property (a signed release is required), or by returning to the store to make an alternative selection.
Access to the home, including driveway & walkway, should be clear of obstacles, debris and snow or ice, and with all pets secured. Please ensure interior flooring is protected.
Ensure the area where you want new merchandise to be placed is clean & clear.
Ensure that a responsible adult is present to accept & acknowledge receipt of the delivery in good order.
You must have purchased new hoses (from the Brick) for washers and a metal dryer vent hose In order for the Delivery Team to assist in any laundry hook-ups or installations required.
The Delivery Team will attempt to contact you in advance if the delivery window cannot be met due to unforeseen circumstances.
If you are placing upholstery on tile or hardwood flooring, felt pad protection should be used and should be purchased prior to delivery or included in your order.
A store representative (or automated service) will contact you 2-3 days prior to delivery to re-confirm the delivery date and address. Orders that cannot be verbally confirmed will be rescheduled.
In most major markets, the day prior to delivery, you will receive a notification by text or email (if you have provided it) with a link to track your delivery and a courtesy estimated 3-hour delivery time window as to when they will arrive. Track your delivery now.
Due to health and safety regulations, our Delivery Teams are required to wear approved safety footwear at all times. Please ensure you take measures to protect your flooring.
Please ensure you give the Delivery Team all attachments and hardware for any potential product returns.
We require 48 hours notice prior to your delivery date in order to make alternate arrangements. Estimated delivery time windows cannot be altered once routed.
Please use our handy printable checklist with all the information above.
Please use our handy printable checklist with all the information above.
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