Help Centre - FAQ

Yes! Visit Careers at The Brick to view current openings.

Your order may be in one of these statuses.

• Waiting for stock: We are waiting for stock to arrive from the manufacturer before we can confirm your order. We will contact you as soon as there's product available to fulfill your order.
  
  
• Ready for pick up or delivery: There is product available to fulfill your order, but we haven't yet confirmed your pick up or delivery date.
  
  
• Confirmed for pick up: The product is being shipped to your selected location for pick up and we'll call you when it arrives.
  
  
• Confirmed for delivery: The product is being prepared for the selected delivery date and you'll receive your delivery time window the day before your scheduled delivery.
  

If you'd like specific details on the status of your order, please contact your service store.

If you made your purchase in a store, simply contact that location to print you a new copy. The store can email you a copy or print one for you. If you made your purchase online, contact your service store (noted on your confirmation email) and have the following information ready:

• Name
• Address
• Telephone number at the time of sale
• Email address
• Date of purchase

Yes! You can utilize our "Complete your Payment" tool to pay for your instore order online.

An extended warranty can be added during the purchase process in store or online. If you've already made a purchase and have decided you would like to add a warranty, you can contact your Brick store up to 30 days after receiving your product to add a warranty.

Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.

The Brick charges environmental handling fees on certain electronics shipped to, delivered or picked up in provinces and territories where we are required to do so by law. This environmental handling fee reflects the applicable provincial rate and appears on your checkout page. All fees and surcharges must be paid in full at the time of purchase and are not eligible for "Do Not Pay," "No GST/PST" and other promotional discounts. Visit your provincial government website for more information on the specific environmental program your province provides.

On select products, our buyers have leveraged The Brick’s purchasing power to secure top-quality items at unbeatable prices in Canada. They’ve done the homework, negotiated hard, and pulled strings to bring you value you can count on. Our Buyer’s Best products come at everyday low prices with no promotional end dates and no confusing terms.

Why buy an appliance at The Brick? Good question!

When you buy an appliance at The Brick, you get so much more than a great product. With our Appliance Plus program, you can be confident you're getting the best price, service and warranty in the market.

• "Plus 20" price guarantee within 30 days of delivery or pick-up
• 100% value-back product warranty with the purchase of a Full Circle Protection Plan
• Removal and recycling of your old product with the purchase of our Premium Delivery Service
• Installation and appliance service at competitive rates
• Do not pay for 18 months with no interest (Taxes, administration fees, delivery fees and other charges are due at the time of purchase.)

Check our Appliance Plus page for more details.

Ready-to-assemble furniture is also known as knock-down furniture or flat pack furniture. It's a type of furniture that requires customer assembly. When you see a wrench on our website's product details pages, you'll know that the product will require assembly by you. Although our delivery teams don't build ready-to-assemble furniture, our installation teams do. Call 1-888-933-8786 to arrange your installation and assembly services. Check ourInstallation and Assemblypage for full details.

Special Order products are items we don't stock in our warehouses as regular inventory. When you purchase a Special Order product, we specially order the product(s) directly from the manufacturer. These products are made to your specifications so the availability dates are often further out than for items we regularly stock.

Since estimated arrival dates can vary according to the product, our sales consultants at your local Brick store can help give you the best estimated date of arrival for Special Order items.

All Special Order products must be paid in full before we can place the order with the manufacturer. Once the products are shipped from the manufacturer, Special Order items are not eligible for refund or exchange.

A product is back ordered when there is a high volume of orders for an item, manufacturer delays or if a product is temporarily out of stock. You can still purchase back ordered items and you'll be added to the queue of customers waiting to receive the product once it becomes available.

Back orders are often unpredictable, and this is why availability dates are estimates which may change based on different circumstances. In cases of manufacturer delays, for example, The Brick doesn't control when a product is available. We will do our best to keep you informed of expected shipment dates and estimated dates of arrival.

You can pay online using your Brick FlexitiCard, AMEX, MasterCard, MasterCard Debit, Visa, Visa Debit or a Digital Brick Gift Card.

If you want to take advantage of financing offers like "Do Not Pay," you can use your Brick FlexitiCard online.

It depends on the type of gift card you have, if your gift card was purchased before July 1, 2024 unfortanitly our online check out process can not handle these cards and you can only use them in store.

If your giftcard was purhased after July 1, 2024 then yes, you will be able to use them in the check out process.

Brick gift cards may be purchased for any amount between $10 and $2,000 per card. To check your gift card balance, please contact your nearest store. Please have your gift card number available and ready when you call.

Since product availability and promotions differ from region to region, knowing your postal code helps us to provide you with the most accurate product availability and pricing. Plus, the Store Locator uses your postal code to find your nearest Brick location when checking out. You can enter your postal code at the top of our website.

If you haven't entered your postal code, you'll notice our product prices are crossed out. Since many of our product prices are based on region, you need to select "Check Local Price" and enter your postal code to see accurate pricing for your location.

Most online orders can be picked up at your local Brick Distribution Centre or at select Brick stores. Select the "Choose your pick-up date" option in the delivery section of the checkout process, and then select the store location and date you'd like to pick up your order.

At the pick-up location, we'll ask to verify your full name and see valid, government-issued photo ID confirming your identity before the order is released. For remote locations, additional shipping charges may apply.

Note: You will be unable to pickup an order at a Brick store or Distribution Center if it is being shipped directly from the manufacturer such as an Online Only or Marketplace order.

On each product details page, you can see what's in stock by looking at the "Pickup at Store" field right below the add to cart button.

This field will show you what inventory is in stock in your nearby Brick stores as well as the warehouse that is closest to you.

Product availability can change at any time depending on the number of items in stock and the volume of other customers purchasing the same product. If you have additional questions about stock and availability, please contact your local Brick store.

Please note: Items that are listed as Online Only or Marketplace are stocked in our vendors warehouse.

The Brick carries a large inventory of products, and not all products will be in stock in all regions at the same time. Different pick-up and delivery dates are available based on the product, its availability and your region. To see the most accurate availability for your region, please enter your postal code at the top of our website.

You can see an approximate availability date on the product details page under the item name and price.

For more specific details, please contact your nearest Brick store.

Because Brick stores vary in size and each store has a different floor plan, it's not always possible to have all of our products featured in store. We have thousands of products available online, and we do our best to showcase them and provide as much information as possible to help you make an informed buying decision.

On the product's page you can see which stores have the product to view by using the "View in Showroom" field below the add to cart button.

We also have a vast array of products that ship direct from vendors. You can view all of these under Marketplace at the top of our website or selecting "Online Only" in any of the product filters.

Visit our website and enter your email address in the grey box at the bottom of the home page. Then click "Subscribe" to start receiving emails from The Brick.

Click the "Change My Preferences" link at the bottom of any of our emails to update your email preferences.

If you no longer want to receive emails, there is a “Unsubscribe” link at the very bottom of the email. By unsubscribing, you'll no longer receive information about deals, style inspiration, new products or contests.

In most major markets, you can track your delivery status on the day of your delivery using Find My Delivery. Simply enter your order number and your telephone number to start tracking. This service may not be available in smaller markets. Please contact your service store for questions about your delivery.

Note: This tracker will not work with any Online Only, Marketplace or Third Party couriers, you will need to use the link provided in your email to track your delivery.

Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies.

The Brick does not currently deliver or ship to anywhere outside of Canada, and online transactions from outside of Canada cannot be accepted at this time.

Because of factors like time constraints and extended travel times, we can offer only our Basic Service in some smaller towns and rural areas. This means your order will be delivered to your home, placed in the room of your choice and left in its original packaging.

Check our Shipping and Delivery page for full details.

You can select a delivery date with your sales consultant in store or through our online checkout process.

To help you plan your day, an automated email (available in most markets) will be sent to you the evening prior to your scheduled delivery date to provide a three-hour time frame for your delivery. Due to the number of deliveries scheduled during a day, we're unable to change your delivery time frame once it's been assigned.

In smaller markets, our delivery drivers will contact your directly on the day of your delivery to provide a three-hour time frame for your delivery.

Because shipping & delivery may vary based on location, please review our Shipping & Delivery page or contact your service store for full details.

Note: For Online Only, Marketplce or any order being delivered by a third party courier we can not pick the delivery date, it will be up to the courier to set the date for you.

If you need to cancel your delivery, we ask that you please contact your service store (noted on your invoice or confirmation email) at least 48 hours prior to your scheduled delivery date. However, we know that urgent situations do happen. So if your delivery has been confirmed and you need to cancel within the 48-hour window, please contact your service store and they will reschedule your delivery to the next available date in your area.

However, we're unable to change your delivery time window once our trucks have been scheduled for the day. Your delivery time is generated by an automated process that considers geographical location and the number of deliveries in the area. Since multiple customers are scheduled to receive deliveries on the same day, we're unable to change your delivery time. Please contact your service store if you have any more questions.

If you purchased new water hoses and a CSA-approved venting kit from the Brick, our Premium Delivery Service team will hook up your new washer and dryer at the time of delivery.

Due to safety requirements, our delivery team won't be able to hook up your new laundry pair if these items weren't purchased. Our staff at any Brick store will be happy to help you ensure you have everything you need prior to your purchase and check whether our Premium Delivery Service is available in your area. Some conditions apply. Check our Shipping and Delivery page for full details.

We'll remove your old mattress and boxspring when you buy a new mattress and boxspring set from The Brick. Before we remove your old mattress and boxspring, you'll need to place them in bags, which are available at all Brick stores and from our delivery teams. The product must be tightly wrapped and sealed with packing tape by you prior to the removal. There are recycling fees when removing Mattresses or Boxsprings (excluding Quebec) some conditions apply.

With our Premium Delivery Service, we will remove your old appliances on a one-for-one basis as part of our Appliance Plus+ Program. The first appliance on your order will be removed free and then a charge of $15.00 per appliance on any additional pieces requiring removal will be applied. Your appliance(s) just need to be disconnected, empty, wiped down, clean and ready for safe removal by our delivery team. Some conditions apply.

We don't remove old furniture or electronics at this time. Check with your local Habitat for Humanity Restore Outlet for information on donating used furniture. Electronics can be recycled at Brick Distribution Centres in some provinces, or at your local eco station or specialized waste disposal centre.

Check our Removal and Recycling page for full details.

Due to time and travel constraints, any customer assembly products marked "R" on your invoice will not be built by the delivery team. However, this service is offered by our installation and assembly team. Check our Shipping and Delivery page and Installation and Assembly page for full details.

Due to health & safety regulations our delivery teams cannot remove their safety footwear in your home.

However every reasonable effort will be made to protect your flooring.

No. However our delivery teams install and assemble some products right at the time of delivery when you select our Premium Delivery Service. Check our Shipping and Delivery page for full details.

Some appliances, flat-pack products and customer assembly products require professional installation and assembly. Before your order is delivered, we can arrange for your product to be built or installed as early as one day after delivery is complete. Installation and assembly fees apply. Check our Installation and Assembly page for full details.

The Brick uses shipping by third party mail and courier companies to ship smaller items around the country. These orders are picked up from one of our distribution centres and will usually arrive at your home within two to seven business days. Some restrictions apply. If you have any questions, please contact us.

At this time, third party shipping is not available in Yukon, Northwest Territories, and Nunavut.

Note: Online Only and Marketplace orders are shipped directly from the seller.

For customers located outside of metropolitan areas, we will ship in-stock items from our distribution centres to the store of your choice on the next available truck. In some cases, The Brick is waiting for products from our suppliers to arrive in our distribution centres. Once received in our distribution centre, the items will be shipped to the store for you to pick up. We will notify you when your order is ready to be picked up at the store of your choice.

Yes, our installation and assembly team will build customer assembly products marked "R" on your invoice. Contact our team at 1-888-933-8786 and they will help find the service that works for you. Check our Installation and Assembly page for full details.

We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.

Prices are determined by the area in which our services are required and the products you need help with. We're proud to offer professionally licensed installation and assembly services at competitive prices in many communities across Canada. Check our Installation and Assembly page for full details.

Our Trans Global Service offers a variety of Installation and Assembly Services to help with your new appliance, electronics or furniture purchases. There are several options to choose from and really too many to list online. These are tailored to your individual needs so we offer an ESTIMATE option online so
that one of our Trans Global representatives can give you a call to see if any of our additional services are of interest to you. This is a free consultation with no obligation at all. Just add the “ESTIMATE” to your cart and one of our experts will contact you within 48 hours of your entry.

When you've purchased an installation or assembly service, we call you. After your product is picked up or delivered, our team will contact you to arrange the requested service(s).

To find out if installation and assembly services are available in your area, request an estimate or get more information about our services, contact your local Brick store, call us at 1-888-933-8786 or email our team at installations@thebrick.com.

No. However our delivery teams install and assemble some products right at the time of delivery when you select our Premium Delivery Service. Check our Shipping and Delivery page for full details.

Some appliances, flat-pack products and customer assembly products require professional installation and assembly. Before your order is delivered, we can arrange for your product to be built or installed as early as one day after delivery is complete. Installation and assembly fees apply. Check our Installation and Assembly page for full details.

If you purchased new water hoses and a CSA-approved venting kit from the Brick, our Premium Delivery Service team will hook up your new washer and dryer at the time of delivery.

Due to safety requirements, our delivery team won't be able to hook up your new laundry pair if these items weren't purchased. Our staff at any Brick store will be happy to help you ensure you have everything you need prior to your purchase and check whether our Premium Delivery Service is available in your area. Some conditions apply. Check our Shipping and Delivery page for full details.

Our return policy differs based on the item you purchase. Check our Satisfaction Guarantee page for full details.

We understand damages can occur during pick up, shipping or delivery. Contact your service store (noted on your invoice or confirmation email) within two days of your pick up or delivery date and we'll be happy to help you.

Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply.

Check our Price Guarantee page for full details.

Yes. You may cancel your order at the service store noted on your invoice or confirmation email. Purchases made online and in store are refundable at any time prior to product delivery or pick up.

Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.

Note: For Online Only and Marketplace orders, once the orders have been shipped by the manufacturer we can no longer cancel or refund the order. you will need to reach out to your local Brick store for Online Only order or to the Marketplace seller directly for Marketplace orders after your items have arrived to see if you can return your item and receive a refund.

Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.

Adjusting to a new mattress set can take time. The less support your old mattress provided, the longer this may take. For this reason, we ask that you sleep on your new mattress set for 21 days prior to reselecting. If after 21 days you are still not happy with your choice, simply contact us and we will be happy to assist you.

We know the security of your personal information is important to you, and The Brick is committed to the responsible use, collection, disclosure and protection of our customers' and employees' personal information. Check our Privacy Policy for full details.

Yes, The Brick's Blanket Five-Year Furniture Plan can be added to almost any furniture purchase and covers most construction and craftsmanship defects that may occur. An extended warranty can be added during the purchase process in store or online. You can also purchase a warranty up to 30 days after receiving your product if you change your mind. Check our Warranties and Protection Plans page for full details.

The Brick’s lifetime mattress warranty applies when you spend $799 or more on a sleep set (mattress and matching boxspring), and purchase a metal bed frame on the same invoice. This warranty gives you a total of 25 years protection.

The Brick’s lifetime mattress warranty begins when the manufacturer’s warranty ends, and offers a prorated extension manufacturer’s coverage for the lifetime of your mattress (up to 25 years).

Yes, The Brick Signature Warranty can be added to almost any appliance or electronic purchase and covers a broad range of repair costs. An extended warranty can be added during the purchase process in store or online. You can also purchase a warranty up to 30 days after receiving your product if you change your mind. Check our Signature Warranty page for full details.

All furniture products sold by The Brick carry a one-year warranty against manufacturers' defects. In cases for Electronics, Appliances or Mattresses the manufacturers will each offer different warranties. You can review the coverage of these items on their individual product pages or in their manuals that comes with the product.

Check our Manufacturer Warranties page for full details.

Please note: This does not apply to items purchase through Marketplace.

Whether you're asking for service under the manufacturer's warranty or The Brick's extended warranty plan, we're here to help. Contact the store where you made your purchase or the service store noted on your invoice or confirmation email, and one of our team members will be happy to help you. All furniture related issues can be addressed at our Brick stores and, in most cases, a service technician can be dispatched if your product is covered under warranty.

The manufacturer is responsible for the warranty on new mattress sales, however, we can help guide you through the process to make it as simple as possible! Our Mattress Warranty page helps guide you on the requirements to claim warranty as well as a link to the online form used to submit your warranty claim.

Although we're able to help you with mattress warranty claims, the manufacturer is responsible for and has the final decision as to whether a product is defective under their warranty conditions. Please contact your nearest Brick store for any questions about your mattress warranty.

Appliance and electronics manufacturers provide a comprehensive warranty to ensure your product is maintained to the industry standard during the first year after you purchased the item. The manufacturers have immediate access to parts and updated information that may impact the performance of your product.

In some cases, we have a service relationship with manufacturers, so you can contact us for help in arranging service. In other cases, you'll have to work directly with the manufacturer.

Yes. Our service company, Trans Global Service is authorized to service over 40 appliance and electronic brands, regardless of where you made your purchase.

Please contact Trans Global at 1-888-930-6396 or visit their website for full details.

Remember to apply for the redemption credit within 90 days of your warranty's expiry date, so visit your local Brick store and we'll be happy to help you out. We'll get your new mattress, furniture item or accessory purchase (minimum $400 purchase value) started, and the credit will be applied once approved.

Yes - if you apply for a Flexiti Card we offer Do Not Pay and Equal Monthly Payment plans. More information can be found here or you can speak to with a sales consultant for full details.

Please contact 1-877-259-3745.

Check our Financing page for more information about managing your account and applying for a Brick FlexitiCard.

You're unable to pay your Brick FlexitiCard using another credit card.

The balance on your Brick FlexitiCard can be paid via online banking. Simply add Flexiti Financial as a payee.

You can pay your Flexit card in our Brick stores.

You can also send a cheque to the address below – make sure you include your account number on the cheque to avoid delays.

Flexiti Financial

Attention: Account Services – Payment Processing
P.O. Box 340, Orangeville, ON, L9W 2Z7